TRI / Tenant Scores / Massage Envy
60
Health Score
Healthy
Updated March 17, 2026
High confidence · Multiple public sources
Based on public data sources. Private data available in detailed reports.
Based on public data sources. Private data layer available in detailed reports.
Personal Services
Scored as: Personal Services

Massage Envy

Massage Envy is the largest massage chain in the US with approximately 1,100+ locations as of 2023. The company operates under a franchise model and is owned by Elements Wellness Group since 2019.

The tenant faces significant legal risks from past sexual assault cases in 2017-2018 and ongoing class action lawsuits over membership practices. Industry-wide labor shortages for licensed massage therapists are constraining operations. Customer sentiment remains mixed with Google ratings averaging 3.8-4.2 stars but high variability across locations.
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Category Scores
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Category Scores

What the signals show.

Each category is scored 0 to 100 based on public data signals. Weights adjust by tenant type. Scores update monthly.

Business Health
Entity status, filings, financial signals, press
70
Employment & Operations
Job postings, store status, website activity
60
Customer Sentiment
Reviews, ratings, response rate
60
Legal & Compliance
UCC liens, court records, BBB, regulatory
45
Local Market
Demographics, competition, local conditions
N/A
Industry & Sector
Sector health, competitive risk, labor costs
65
How Massage Envy compares to Personal Services tenants nationally
This tenant
60
Category average
76
About This Rating

What this score means.

Personal services tenants rely heavily on customer trust and skilled labor availability for stable operations. Legal compliance issues and customer sentiment problems are the most predictive signals for lease risk in this category.

This score of 60 is below the category average of 76, primarily due to legal challenges and operational constraints from labor shortages.

Signal Detail

What we found.

Signal detail is available to free account holders. Enter your email below to view all detected signals for Massage Envy.

Business Health 3 signals detected
→ Operates approximately 1,100+ locations across the US as of 2023
↑ Private company owned by Elements Wellness Group since 2019 acquisition
⚠ No recent bankruptcy filings found in PACER database as of 2024
Employment & Operations 3 signals detected
→ Indeed shows approximately 2,000+ active job postings as of late 2024
→ LinkedIn company page shows 10,000+ employees associated with the brand
↑ Domain registered and active through 2025+ with regular content updates
Customer Sentiment 3 signals detected
→ Google Reviews average approximately 3.8-4.2 stars across locations
→ Yelp ratings generally range 3.5-4.0 stars with consistent review volume
→ BBB rating varies by individual franchise locations, typically B+ to A- range
Legal & Compliance 3 signals detected
→ Faced significant legal challenges 2017-2018 related to sexual assault allegations
⚠ Multiple class action lawsuits filed regarding membership cancellation practices
→ Various state regulatory actions related to massage therapy licensing requirements
Local Market N/A
Not applicable for this tenant type
Industry & Sector 3 signals detected
→ Massage therapy industry valued at approximately $18+ billion
↑ NAICS 812199 sector showing 4-5% annual growth projections
→ Labor shortage of licensed massage therapists creating operational pressure
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Recommendation

What to do next.

Initiate contact within 30 days. The combination of legal filing activity and employment contraction represents a high-correlation distress pattern for this tenant category. We recommend a direct conversation before the renewal window opens. Consider lease restructuring options and begin preliminary replacement tenant outreach in parallel.

A detailed report includes the full recommendation, source citations, and a step-by-step action plan.

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Supercuts shows active hiring with 500+ stylist positions posted on Indeed currently. Customer sentiment is mixed with Google Reviews averaging 3.8-4.0 stars but Yelp ratings lower at 3.0-3.5 stars. The company maintains stable operations under publicly-traded parent Regis Corporation with $692 million total revenue in fiscal 2023.
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→0 Mar 17, 2026
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