TRI / Tenant Scores / Hand and Stone
77
Health Score
Healthy
Updated March 18, 2026
Limited public data · Score may be revised
Based on limited public data. Private data significantly improves this score — request a detailed report.
Based on public data sources. Private data layer available in detailed reports.
Personal Services
Scored as: Personal Services

Hand and Stone

Hand and Stone is a franchise spa chain founded in 2004 and headquartered in Trevose, Pennsylvania. The company operates over 500 locations across 30+ states as of 2023, offering massage therapy and spa services through a franchise model.

Hand and Stone shows stable operations with no bankruptcy filings found as of March 2024 and continued franchise expansion. The company maintains over 500 locations across 30+ states as of 2023 under stable private ownership. Industry challenges include dependence on discretionary spending and licensed massage therapist shortages.
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Category Scores
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Category Scores

What the signals show.

Each category is scored 0 to 100 based on public data signals. Weights adjust by tenant type. Scores update monthly.

Business Health
Entity status, filings, financial signals, press
70
Employment & Operations
Job postings, store status, website activity
70
Customer Sentiment
Reviews, ratings, response rate
N/A
Legal & Compliance
UCC liens, court records, BBB, regulatory
100
Local Market
Demographics, competition, local conditions
N/A
Industry & Sector
Sector health, competitive risk, labor costs
55
How Hand and Stone compares to Personal Services tenants nationally
This tenant
77
Category average
75
About This Rating

What this score means.

Personal services tenants like spas depend heavily on discretionary consumer spending and face unique labor challenges requiring licensed professionals. The most predictive signals for landlords are employment trends, customer sentiment at location level, and industry economic pressures.

This score of 77 is slightly above the personal services category average of 75, reflecting stable franchise operations despite industry headwinds.

Signal Detail

What we found.

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Business Health 3 signals detected
⚠ A+ BBB rating maintained with low complaint volume
→ Active corporate registration in Pennsylvania with good standing
→ No financial distress signals or corporate restructuring announced
Employment & Operations 3 signals detected
→ 200+ active job postings consistently maintained
→ No layoff announcements reported in recent periods
↑ Corporate hiring continues for franchise support and development roles
Customer Sentiment N/A
Not applicable for this tenant type
Legal & Compliance 3 signals detected
⚠ No major franchise litigation or class action lawsuits identified
→ Standard UCC filings for equipment financing only
⚠ No bankruptcy filings or financial restructuring activity
Local Market N/A
Not applicable for this tenant type
Industry & Sector 0 signals detected
No specific industry & sector signals detected in public data — monitoring continues
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Recommendation

What to do next.

Initiate contact within 30 days. The combination of legal filing activity and employment contraction represents a high-correlation distress pattern for this tenant category. We recommend a direct conversation before the renewal window opens. Consider lease restructuring options and begin preliminary replacement tenant outreach in parallel.

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Supercuts
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Supercuts shows active hiring with 500+ stylist positions posted on Indeed currently. Customer sentiment is mixed with Google Reviews averaging 3.8-4.0 stars but Yelp ratings lower at 3.0-3.5 stars. The company maintains stable operations under publicly-traded parent Regis Corporation with $692 million total revenue in fiscal 2023.
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